SPEED. CONTROL. FLEXIBILITY. ACCURACY. VALUE.
Your catalyst for healthcare transformation.
Radiant Healthcare is your partner for revenue cycle optimization, credentialing verification, clinician enrollment, and technology enablement.
THE PROBLEM
Healthcare organizations are at a crossroads.
Healthcare organizations face rising costs, reimbursement pressures, regulatory burdens, talent shortages, and a host of other pressures. To survive, they need to improve operational efficiency and reduce costs while still delivering the quality care people deserve.
Put simply: it’s time to transform. Healthcare firms must leverage technology, eliminate paper-based or manual processes, and optimize resources to address their significant and ever-evolving challenges.
THE SOLUTIONS
Optimizing revenues, clinician credentialing verification, and business processing services.
Radiant Healthcare is your partner. We enable medical practices, health services companies, billing management companies, and clinician staffing agencies to transform critical processes across revenue cycle management, staffing and credentialing, and contact centers.
Leveraged with our specialized business process outsourcing services, our expertise enables us to manage medical billing securely and safely, effectively resource clinicians, seamlessly integrate EMR, and sharpen customer service communications channels.
YOUR STRATEGIC ECOSYSTEM PARTNER
Quality. Optimization. Security. Compliance.
We deliver total transformation. Our approach to process optimization not only reduces staffing and administrative costs, it improves security and compliance.
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Revenue Cycle Management
Secure provision, payment, and management of healthcare.
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Clinician Credentialing Verification
Resource qualified clinicians in given states, programs, and healthcare settings.
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Payer Enrollment Verification
Streamlines Payer Enrollment Verification for accurate billing and smooth reimbursements.
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Technology Enablement
Empower your practice with cutting-edge data processing, entry, and extraction.
COST EFFICIENT
Supporting total transformation and cost reduction.
As your partner, we improve performance in a way that addresses common healthcare challenges coming from backlogs, inefficiencies, regulatory complexity, and talent scarcity. Moreover, we ensure adequate staffing and robust checks on clinician staff and enable billing systems to work more efficiently. We will help you:
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by minimizing talent recruitment challenges, including overnight process training for fast team setup. We also reduce the need for ongoing training and attrition in offshore staff. Using business process outsourcing (BPO) for data processing, entry and extraction will save up to 50% in staffing costs, pinpoint high full-time equivalent (FTE) counts, and balance internal workloads.
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with a bespoke solution that delivers continuity of service and supports evolving requirements. We help you manage the transition to outsourcing and free up valuable employees for more worthwhile duties. You can reinvest these labor savings into process optimization and enhance your ability to grow or shrink your workforce at a moment’s notice according to demand.
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through process efficiencies, cost savings, revenue opportunities, and better patient outcomes. We help you streamline processes for effective, efficient remote and hybrid work and identify opportunities for compliant automation for tasks like insurance verification. These efficiencies are further extended by enabling transition to paperless, eco-friendly methods and by speeding up processes that allow patients to be seen in a timely manner.
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by eliminating manual data transfer and entry errors in alignment with data portability standards. Services for all our clients are kept in separate, controlled environments with zero data retention, which contributes to overall physical and data security.
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through greater insight into performance data arising from connecting organizational silos and applying detailed analytics. Improved connection between leadership and desk-level revenue cycle processes gives you a complete view of available outsourced talent and the ability to better plan workloads and enable IT.
DIGITIZING OPERATIONS
Transition away from labor-intensive, manual data processing.
We help healthcare organizations use business process outsourcing (BPO) by:
Digitizing legacy/paper-based operations and introducing process automation
Unifying siloed systems and integrating them with external data sources to make manual patient checks redundant
Enabling digital services like business intelligence reporting, data analytics, and healthcare interface development
OPEN APPROACH
Freedom to choose business process outsourcing or legacy-to-digital transition at your pace.
Unlike our competitors, with our open approach to BPO and supported transition from legacy-to-digital you won’t become stuck with time-consuming wholesale transformation or get locked in to proprietary technologies. You have the freedom to choose the path that works best for you. For our clients, we:
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for optimal technology-driven time and labor savings. Our singular approach prepares healthcare clients for the transition to outsourcing. We share some of the ownership and risk and make use of integration, analytics, and AI to optimize and automate workflows. As a partner to healthcare providers and technology companies, we are uniquely situated to help unify emerging technologies with proven people-powered processes to support growth. This work includes covering shortfalls left by other providers who have failed to deliver.
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through our loyal, well educated, English-speaking team in Bangladesh, which has a detailed understanding of healthcare compliance intricacies and the critical need for data privacy and security. This team is acutely aware of the fallout from data breaches in terms of cost and reputational damage and the importance of every individual whose data they handle.
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to operate they way you want. Our ability to provide 24/7 support with native and offshore resources in multiple time zones helps achieve essential cost transparency and operational control. Our exclusive use of industry standard technology platforms avoids the risk of dependency on proprietary software, vendor lock-in, unreliable customizations, or complex integration.
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the size of our operation allows us to pivot easily to address emerging trends and challenges. We can adapt faster than consultancies and GSIs to meet the demands of a continually evolving operating and regulatory environment. We also offer the capacity to scale up or down immediately to generate savings alongside strategic, incremental transition to/from outsourcing by function.
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that ensures your processes and patient experiences are secure. Our stable, low-cost Bangladesh-based operation offers access to specialist IT skills, and a footprint in a politically stable, economically advancing country with pro-business policies that set it apart from other outsourcing locations. The strong cultural alignment and deep respect between Radiant Healthcare and its talent creates loyalty not seen anywhere else. We are a much sought-after employer with high numbers of applicants that allows us to be selective, choosing only high-quality degree graduates.
Optimized Healthcare Operations.
Radiant Healthcare’s relationship with this national physician staffing firm stretches back almost 20 years. During this period, the range of services we have provided has grown from only medical billing to chart management, business intelligence, and:
✓ Insurance verification (500,000 charts/month)
✓ Data entry (60,000 charts/month)
✓ Document preparation (200,000 charts/month)
✓ EMR conversion/ migration (105 different EMR systems/1 million patients processed/year)
✓ Verification, posting, and accounts receivable (10+ million accounts processed worth $2 billion)
✓ Contact center support (for 1,000 clinicians, insurance groups, and vendors)
✓ Compliance credentialing (20,000 clinicians/providers, cutting placement time by 25% on average)
CASE STUDY
National physician staffing firm.
During the pandemic, Radiant Healthcare took over capacity from other offshore vendors struggling to maintain operations during COVID-related labor shortages. Our healthcare operations and technology experts team helped the company achieve labor savings well above 50% while quality scores for insurance verifications were consistently higher than 98%.
Finally, the overall staff retention rate of 99% was one that very few could match.
OUR PHILOSOPHY
We're more than a service provider. We're your partner in driving success.
Our robust platform for business process outsourcing has been developed over 20 years. We use loyal teams with deep operational expertise and a total focus on healthcare requirements — with labor costs others envy. Combined, these components mean we provide you with unmatched agility, faster time to value, and the freedom to operate in a way that supports your strategic intent.
If you wish to partner beyond outsourcing, we can also offer joint ventures and the potential for commercial innovations.
We’ll be your catalyst for healthcare transformation.
QUESTIONS + ANSWERS
Need more info?
We’ve got you covered.
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Outsourcing healthcare business operations offers a number of benefits. First, by relying less on onsite staff and equipment to manage customers and time-consuming financial and IT processes, your company can place greater focus on patient care. Second, outsourced tasks are generally performed in locations with lower labor costs than the United States, which saves you money. Finally, in an industry where it can be hard to fill vacancies, outsourcing provides the vital resources you need to operate in an efficient and optimized way.
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We take patient privacy and data security seriously. We are ISO/IEC 27001 certified, meaning we meet the world standard for information security. We also conform to HIPAA data portability standards and ensure high levels of on-site physical security to maintain data security, including CCTV, building access restrictions, and cellphones kept in lockers. We keep every client’s data in separate and controlled environments, and no data is retained locally.
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Bangladesh is a desirable location for outsourcing. Our workforce are English-speaking, degree educated, have specialist IT skills, and have deep expertise of and experience with the needs of healthcare. We’ve been established there for 20 years and in that time have developed a loyal team with very low attrition rate (<2%). What’s more, our services are at a lower labor cost than other traditional outsourcing locations, including India and Eastern Europe.
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Yes. We often work with organizations that are struggling to meet the labor-intensive manual data processing requirements of legacy RCM operations. There’s no need for change at your end. However, we can help you transition these legacy functions to entirely digital processes and introduce RPA to run them more efficiently.
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Yes. We can offer any combination of our services based on your needs. We can help with your revenue cycle management operations, staffing, credentialing and enrollment, contact centers, EMR record integration (for all the major EMR vendors), medical coding, data processing, and more. But you get to choose which services you want.
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While we can of course replicate your processes with a ”lift and shift” approach, we also support the transformation and growth of your business. For example, we offer consultancy to define new revenue opportunities, collaborate with you to build AI-assisted automations, or establish captive resourcing centers.
CONTACT US
Ready to transform your healthcare operations?
Radiant Healthcare is here to catalyze your growth through tailored solutions to revenue cycle management, credentialing, and technology services. Contact us for optimized, cost-efficient healthcare services. Your transformation begins here.